CasinoChan Privacy Policy

At CasinoChan, we respect your privacy and are committed to protecting the personal data you share with us. This CasinoChan privacy policy explains how we collect, use, store and protect your information when you create an account, deposit, play or withdraw on our platform. By using CasinoChan casino, you agree to the practices described below, together with our terms and conditions.

Information We Collect

We collect several categories of information to operate our services, verify your identity and comply with our licensing obligations. When you register for CasinoChan, we ask you to provide accurate personal details, and we continue to gather information throughout your relationship with us.

• We collect registration data such as your name, date of birth, email address, phone number and residential address
• We gather payment information, including the payment method used, transaction amounts and, where required, proof of payment documents
• We record your gaming activity, including bets placed, games played, bonus usage and CasinoChan Points earned through our loyalty program
• We log technical data such as IP address, device type, browser type and login timestamps
• We collect identity verification documents, including government-issued photo ID, proof of address and, where necessary, source of funds documentation
• We may collect video, biometric or liveness verification data where additional checks are required

How We Use Your Information

Our use of your data is limited to legitimate operational, legal and security purposes. We at CasinoChan never use your information for purposes unrelated to running our casino and protecting our players.

• We use your data to verify your identity and age, confirming you are at least 18 years old
• We process your information to manage deposits, withdrawals and your CasinoChan login credentials
• We use your activity data to apply welcome bonus terms, track wagering requirements and manage promotions such as the Monday Reload Bonus
• We analyze gameplay to detect fraud, duplicate accounts or prohibited third-party payment systems
• We use contact details to respond to support requests and complaints submitted through our online form
• We may use your data to fulfil regulatory, tax or anti-money-laundering obligations under our Curacao license

Legal Basis and Data Sharing

Our Vegas... our CasinoChan platform processes personal data based on contractual necessity, legal obligation, legitimate interest and, where applicable, your consent. We share information only where necessary and never sell your personal data to third parties for marketing purposes unrelated to our services.

• We share data with payment providers, including Visa, Mastercard, Skrill, Neteller, Interac and cryptocurrency processors, solely to complete your transactions
• We disclose information to regulatory authorities, including the Curacao Gaming Authority, when legally required
• We may share data with our alternative dispute resolution partner, EGIS, in connection with unresolved complaints
• We work with identity verification and fraud-prevention providers to confirm your details and protect our platform
• We may disclose information where compelled by law, court order or to protect our rights and those of our players

Cookies and Tracking Technologies

Here at CasinoChan, we use cookies and similar technologies to operate our website, remember your preferences and improve your experience across desktop browser, mobile web and our installable progressive web app. Our CasinoChan cookie practices are described in more detail in our separate cookie policy, but in summary:

• We use essential cookies required for login, security and session management
• We use functional cookies to remember your language, currency and localization preferences
• We use analytics cookies to understand how players interact with our lobby, slots, live casino and promotions pages
• You can manage or disable cookies through your browser settings, though some features may not function correctly without them

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including regulatory, accounting and dispute-resolution requirements. Where your account becomes dormant for 12 consecutive months, we may apply an administrative fee as outlined in our terms, and we continue to retain your data in accordance with applicable retention periods. Records relating to KYC, payments and complaints are generally kept for the period required by our license and applicable law.

Data Security

Our CasinoChan security measures are designed to protect your personal and financial information from unauthorized access, loss or misuse. We at CasinoChan use encryption, secure servers and restricted internal access controls to safeguard the data you provide, including information submitted when you complete a CasinoChan login or submit verification documents.

• We restrict access to personal data to authorized staff who need it to perform their duties
• We use secure protocols to protect data transmitted between your device and our servers
• We monitor our systems for unusual activity, fraud attempts and unauthorized access
• We require document verification and, where necessary, video or biometric checks to confirm your identity before processing withdrawals

Your Rights

You have a number of rights regarding the personal data we hold about you. We encourage every player searching for a CasinoChan review or considering a CasinoChan bonus code to understand these rights before registering.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
• You have the right to object to certain processing activities, including direct marketing
• You have the right to withdraw consent at any time where processing is based on consent
• You have the right to file a complaint with the relevant data protection authority or through our complaints process

Marketing Communications

We at CasinoChan may send you information about promotions, including our welcome bonus, free spins, VIP Program updates or seasonal offers, where you have agreed to receive such communications. You can unsubscribe at any time using the link provided in our emails or by contacting our support team. Opting out of marketing does not affect transactional messages related to your account, deposits or withdrawals.

Restricted Jurisdictions and Age Requirement

CasinoChan casino is intended only for players who meet the minimum legal age and reside outside restricted jurisdictions listed in our terms and conditions. We collect and verify age and location data to ensure compliance with these restrictions, and we reserve the right to request additional documentation at any stage, including before deposits, before withdrawals or when unusual activity is detected.

Children's Privacy

Our services are not directed at individuals under 18 years of age, and we do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take steps to delete that data promptly and may suspend the associated account.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or licensing obligations. We encourage you to review this page periodically, particularly before completing a CasinoChan login, making a deposit or requesting a withdrawal, so that you remain informed about how we handle your personal data.

Contact Us

If you have questions about this privacy policy, wish to exercise your data rights, or want clarification on how we handle information connected to your account, deposits, bonuses or CasinoChan login details, you can reach our support team via live chat, available 24/7, or by email at [email protected]. We aim to acknowledge privacy-related inquiries promptly and resolve them as quickly as possible.