Our CasinoChan Responsible Gaming

Our Approach to Safer Play

We at CasinoChan want you to stay in charge of your own gaming journey. Our Casino Chan platform gives you direct access to account controls that let you set your own pace, pause your activity, or step away entirely whenever you choose. These tools sit alongside our standard account settings, so managing your play is just as simple as placing a bet or requesting a withdrawal.

Our Casino Chan team continuously reviews these features to make sure they remain easy to find and simple to use. We never want responsible gaming tools to feel hidden or complicated — they're part of the core experience we offer, not a separate section you have to dig for.

Deposit Limits

You can set daily, weekly or monthly deposit limits on your CasinoChan account at any time. Once a limit is in place, we won't allow deposits beyond that threshold until the period resets or you choose to adjust it. Lowering your limit takes effect immediately, while increasing it requires a short cooling-off period, giving you time to reconsider before the change applies.

Loss and Wager Limits

Beyond deposit controls, our Casino Chan account settings also allow you to cap how much you're willing to lose or wager over a given timeframe. These limits work alongside your deposit controls, giving you a more complete picture of your spending across our games.

Session Reminders

It's easy to lose track of time while enjoying our pokies, table games or live dealer rooms. That's why we offer session reminder pop-ups that let you know how long you've been playing, helping you make an informed decision about whether to continue or take a break.

Time-Out and Self-Exclusion

If you need a short break, our CasinoChan platform lets you activate a temporary time-out, during which your account is suspended for a set period. For players who need a longer-term solution, we provide self-exclusion options that can last from several months up to an indefinite period. During self-exclusion, we remove your access to deposits, bonuses and marketing communications, and our support team will not attempt to re-engage you with promotional offers.

Once a self-exclusion period is active, reactivating the account before the chosen date is not possible, even upon request. We believe this firm approach protects players who have made a conscious decision to step back from gambling activity on our site.

Recognising the Signs

We encourage every player on our Casino Chan platform to regularly check in with themselves about their gambling habits. Some signs that play may no longer be purely recreational include:

• Spending more time or money than originally planned
• Chasing losses with bigger bets
• Gambling to escape stress, sadness or other emotions
• Borrowing money or using funds meant for bills to deposit
• Neglecting work, relationships or responsibilities because of gambling
• Feeling irritable or anxious when trying to cut back
• Hiding gambling activity from family or friends

If any of this sounds familiar, we at CasinoChan want you to know that reaching out is a sign of strength, not weakness. Our support channels are always available to discuss your account settings, limits, or self-exclusion options confidentially.

Protecting Younger and Vulnerable Players

Our CasinoChan platform is strictly for players aged 18 and over, and we apply age verification as part of our standard KYC checks. Documents such as government-issued photo ID are required to confirm date of birth, and accounts found to belong to underage individuals are closed immediately, with any balance handled according to our terms.

We also ask parents and guardians to take an active role in protecting younger users. Simple steps include:

• Installing parental control or filtering software on shared devices
• Keeping payment details private and not stored in browsers
• Monitoring device usage, especially on phones and tablets
• Talking openly about the risks associated with gambling

Our Casino Chan team supports these efforts by never knowingly marketing to minors and by requiring full identity verification before any withdrawal is processed.

One Account, One Player

We at Casino Chan allow only one account per player. This isn't just a technical rule — it's part of how we keep our responsible gaming tools effective. If a player could open multiple accounts, limits, time-outs and self-exclusion settings would be easy to bypass. Duplicate accounts are cancelled, including any related payments, which helps us ensure that any protective measure you set actually applies to your entire relationship with our CasinoChan platform. Before creating an account, it's worth reviewing our CasinoChan login process to understand how identity checks work.

Support Organisations

Alongside our internal tools, we strongly encourage players to reach out to independent, professional organisations that specialise in gambling support. These services are free, confidential, and separate from our Casino Chan platform, meaning you can speak openly without any connection to your account activity:

• GamCare – advice, support and free counselling for anyone affected by problem gambling
• BeGambleAware – information, self-assessment tools and support services
• Gambling Therapy – international, multilingual online support community
• Gamblers Anonymous – peer support meetings and recovery programmes

We at CasinoChan recommend these organisations not because we doubt our own tools, but because external, independent support is often the most effective first step for anyone concerned about their gambling behaviour or that of someone close to them.

How We Handle Your Requests

Our Casino Chan support team is trained to handle responsible gambling requests with care and without judgement. Whether you want to lower a deposit limit, activate a time-out, or begin the self-exclusion process, you can reach us through live chat or email, available 24/7 throughout the year. While managing your limits, you can also check our CasinoChan bonus terms to ensure promotions align with your chosen settings.

1. Contact our support team via live chat or email
2. Explain which tool you'd like to activate — limit, time-out or self-exclusion
3. Confirm your request through your account settings or with our team's assistance
4. Receive confirmation once the measure is active on your CasinoChan account
5. Reach out again at any point if you need further adjustments or support

We never pressure players to reverse a protective measure early, and our team will not offer bonuses or incentives to players who are self-excluded or have active limits in place.