CasinoChan Terms and Conditions

Welcome to CasinoChan. These Terms and Conditions (version 1.0, effective and last updated 15.06.2026) govern your use of our website and services. By registering an account with us, you confirm that you have read, understood and agree to be bound by these terms. At CasinoChan, we are operated by Kika Technology B.V., a company incorporated under the laws of Curacao, registration number 164980, registered at Zuikertuintjeweg Z/N, Willemstad, Curacao, licensed by the Curacao Gaming Authority under licence No. OGL/2023/147/0081.

Eligibility and Account Registration

To use our services, you must be at least 18 years of age and capable of entering into a legally binding agreement. We permit only one account per player; if we discover duplicate accounts, we will cancel all payments and terminate every associated account, and any bonuses or winnings generated through duplication will be voided. Our platform is intended for personal entertainment purposes only and must not be used for commercial profit. If you search for "casinochan login" or "casinochan casino" to access your account, please ensure you are using our official domain, casinochan.com, to avoid phishing attempts.

Restricted Jurisdictions

We do not accept players from a number of restricted territories, including but not limited to the United Kingdom, the United States, Spain, France, Romania, Poland, and several others listed in our full restricted countries policy. We also note that Evolution Group titles, including NetEnt and Red Tiger games, are separately blocked for players connecting from certain additional regions. Players from Finland and Ireland are not eligible for any deposit-based bonuses offered at CasinoChan.

Deposits and Withdrawals

We offer a wide range of deposit methods including Visa, Mastercard, Maestro, Skrill, Neteller, Neosurf, Interac, Paysafecard, Rapid Transfer, and multiple cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin and Tether. All deposits processed through our cashier are instant and free of charge. We expressly prohibit the use of third-party payment systems, and winnings derived from third-party deposits will be voided.

Our withdrawal limits are set at EUR 4,000 or the equivalent per day, EUR 16,000 per week, and EUR 50,000 per month, calculated on a rolling basis. Where possible, we process withdrawals back to the original deposit method; where this is not possible, we may select an alternative payment method at our discretion. No-deposit bonus winnings are capped at EUR 50, AUD 75 or CAD 75, and winnings generated from cashback, tournaments, and most promotional bonuses are capped at EUR 10,000 or the equivalent.

Verification and KYC

We may require identity verification (KYC) at any stage, including at registration, prior to deposits or withdrawals, upon reaching regulatory thresholds, or when unusual account activity is detected. We will request a government-issued photo ID, proof of address no older than 90 days, and proof of payment. We reserve the right to request video, biometric or liveness verification, and your account may be frozen until the verification process is complete. If we are unable to reach you within two weeks of a withdrawal request, we will lock your account for failing KYC. Accounts that remain dormant for 12 consecutive months will incur a monthly administrative fee of at least EUR 25 while a positive balance remains.

Bonuses and Promotions

At CasinoChan, we offer a welcome bonus package of up to EUR 3,500 plus 260 free spins across four deposits, along with a dedicated crypto deposit bonus. If you are searching for "casinochan no deposit bonus codes" or "casinochan bonus codes," please note that all current offers and their respective codes are published on our official promotions page. A minimum deposit of EUR 20 is required to activate the welcome bonus or any other deposit bonus, and the relevant code must be applied at the time of deposit.

Deposit bonuses carry a 40x wagering requirement, while no-deposit and free-spin bonuses carry a 50x requirement. All bonus funds and related winnings expire after 30 days if unused. Contribution rates vary by game type: slots contribute 100%, while table games, video poker, roulette, and poker contribute only 5% (excluding live dealer games). We do not permit bonuses to be used on EGT slots or jackpot titles. While any bonus is active, the maximum permitted bet is EUR 5, CAD 8 or AUD 8 across all games; exceeding this limit allows us to confiscate any related winnings. Only one bonus may be active at a time, and bonuses cannot be stacked. We limit bonus eligibility to one per household, IP address or computer.

Loyalty Program and VIP Tiers

Our CasinoChan Points loyalty system rewards every real-money wager you place, raising your status and unlocking larger bonuses as you progress. We operate 11 VIP tiers, from Elephant through to Pharaon, each offering level-up cash rewards, raised withdrawal limits, and, from the Captain tier upward, a personal VIP manager. Cashback is calculated from points earned through slot play and credited automatically.

Game Rules and Fair Play

We provide access to more than 2,400 games from 139 studios, including slots, live dealer tables, jackpots, and table games such as blackjack, roulette, baccarat and video poker. Our live casino features over 100 blackjack tables, 19 roulette tables and 15 baccarat tables, supplied by leading providers including Evolution, Pragmatic Play Live and Ezugi. We consider minimal-risk betting strategies, such as covering both red and black in roulette simultaneously, to be a breach of fair play, and such wagers will not count towards wagering requirements and may result in confiscation of winnings.

Responsible Gambling and VPN Use

We are committed to promoting responsible gambling and encourage all players to set deposit limits and take advantage of self-exclusion tools where needed. We do not allow the use of a VPN to bypass a game provider's geographic restrictions; doing so is strictly prohibited and may result in confiscation of winnings.

Complaints and Dispute Resolution

If you wish to raise a complaint, we offer a dedicated complaints section with an online form, free of charge, and accept submissions within six months of the issue arising. We acknowledge all complaints within one week and aim to provide a full response within four weeks, extendable once by a further four weeks if necessary. Should a dispute remain unresolved, you may escalate the matter to EGIS, our independent alternative dispute resolution provider, at [email protected]. All unresolved disputes are settled exclusively by arbitration in Curacao under Curacao Civil Procedure Rules.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect regulatory, operational or commercial changes. Continued use of our services after any update constitutes your acceptance of the revised terms. We recommend checking this page periodically to remain informed of our current policies.

Contact Us

If you have questions about these terms, our support team is available 24/7 via live chat or by email at [email protected]. We provide assistance in English, French, German and Italian, and we are always happy to help you find answers, whether you're reviewing our bonus policy or checking withdrawal timeframes.